Information
At Granma Val Creates, we understand that shipping and returns are an important part of your online shopping experience. We strive to make the process as smooth and transparent as possible, so you can shop with confidence. This page outlines our policies for shipping and returns. For any further questions, feel free to contact us.
Frequently asked questions
Here are some of the most common questions we receive about shipping and returns at Granma Val Creates. We hope these answers will help you better understand our policies and procedures.
What's the one thing you reckon customers worry about most when it comes to getting their goodies delivered?
Please take a photo of any damages on receipt of purchase. Refunds are only offered if damaged in transit.
What details do you think are absolute must-knows for Aussie customers about shipping and returns?
Please note that as a small business, we aim to process all orders as quickly as possible. Shipping times may vary depending on your location within Australia.
If a customer isn't happy with their purchase, what's the easiest way for them to sort it out?
Please contact us if you are not satisfied with your purchase. I allow 2 days to make contact so we can work around this issue. You can reach us via the Contact page.
What makes your shipping and returns different from other online shops?
I do my best to satisfy you on your purchase. At Granma Val Creates, we value your satisfaction above all else.
Shop with confidence
At Granma Val Creates, we are committed to providing you with quality homewares and gifts and a hassle-free shopping experience. If you have any further questions or concerns, please don't hesitate to reach out to us.